To Diagnose or not to Diagnose?

The usual story about consultants checking your watch and telling you what time it is, has preoccupied me for a while now…primarily because it’s often true. The presumption behind the story is that the client knows his issues well and doesn’t need any diagnostic. In fact, increasingly consultants don’t do diagnostic or analysis any more, at least not officially and primarily because clients don’t want to pay for this service. […]

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