Abhay Pande, David Boyd, Paul Siegenthaler and I from The Agile Gorilla collective are joined by David Cox, a business transformation professional with a passion for Customer Experience. For over 15 years, David Cox has worked around Europe, South America and the Middle East helping clients drive revenue growth and customer loyalty.. We talk about who owns customer experience in an organisation, the challenge of keeping an external focus through […]
As part of the new podcast series from the Agile Gorilla Collective, David Boyd, Abhay Pande, Paul Siegenthaler (you can find their bios here https://theagilegorilla.com/collective – they are an impressive bunch of people!) and I talk through the separation of the EY consulting business as much discussed and written about over the past few months. We address both the operational implications, the impact on clients and how to address the human […]
A perspective on the growing trend for Strategic PMOs – what are they and why might you need one
A couple of weeks ago, following the rash of hostile transactions (see this link to a good FT article on the issue), I wrote a piece on one of the key challenges behind ‘going hostile’, that of access (you can read it here). This week, my focus is Engagement. In many ways, all the problems of hostile transactions stems from this dimension (it is also, by the way, a challenge […]
http://www.ft.com/cms/s/0/6aad8ebe-e9c0-11e4-b863-00144feab7de.html#axzz3YTZwnnI3 The attached article from the FT provides a good insight into a remarkable change in the levels of activity in M&A, particularly in pharmaceuticals ($468 billion of transactions announced in 2015, an almost unprecedented rise and certainly the most significant increase since before the global financial crisis). A frenzy of activity therefore, some of which may be driven by not wishing to be left out rather than a solid […]
The issues raised in a number of my recent blogs have led me to ask the question, is it better to use the power of the collective or the engagement of the collaborative in complex transformation. The nature of global corporates these days has changed with the increasing visibility, transparency and vigilance generated by regulators around the world. Each of these regulators bring different perspectives and pet requirements…but there are […]
One of the challenges for an aspiring CEO and his / her integration director is a recognition that M&A is not like some kind of military battle or occupation! Thinking of M&A in these terms is not accurate nor is it helpful. Sadly, if you look at the commentary around deals, from the press and often internally in the acquirer, you will find expressions like the following: Hostile takeovers Market […]
I was asked this question by a client this week and it caused me to think carefully. In many ways, the question is a little anodyne…as we all know, post merger integration rates amongst the most complex of transformation projects and coming up with a three part solution does not reflect that complexity.. But for what it’s worth, here are mine: (In terms of context, I’ve positioned this from the […]
Time for a little reflection perhaps. As I look at my parents’ generation, what strikes me is not their inability to deal with life both in the mundane (financials / insurance / pension / health) and the extraordinary (global travel, societal change etc) – these things are completely within their reach and interest. No, what they seem to struggle with is the intermediary / channel / device that required these […]
With thanks to Robert Bolton, it seems that the Economist and I are on the same wave length…or perhaps they saw my blog and thought it was a good concept! I can but dream!! Below is a link of the article from the Economist: http://www.economist.com/node/21629377/print And below is the link to my article! https://bendehaldevang.com/2014/09/29/think-like-a-theatre-director-and-become-an-excellent-programme-manager/ On holiday, more next week.
I’ve decided to dedicate this blog to the creation of a new subject matter expertise…focused on the skills and requirements of implementation or ‘getting things done’! In every part of commercial and creative life, we are faced with a significant contradiction. There is almost universal acceptance that ‘implementation’ is where things go wrong. Yet most of the focus, attention, and resource (financial and other) in any complex transformation project seems to rest with the design and […]
I wrote last week about inertia as the true killer of innovation and change. One or two of you were kind enough to comment and provide some further ammunition on the topic…which led me to try and scratch around to find examples of where the inertia of the 80% had truly be galvanised into action. Having a ginger beer or two with my friend Sanjeev Kumar in Hong Kong last […]
25 years ago I set up a jazz band whilst living in Sydney and for a short while was making more money from jazz than work…a reflection of my lowly status in the corporate world at the time no doubt rather than my talent as a musician. For a while, we used to rehearse / busk at Circular Quay just by the Customs House…and that’s where I really started to understand […]
It’s rare to see a connection between the world of performing arts and the world of programme and project management….until you start to look at people’s non work based cvs. At that point, you start to see an incredible richness of experience, talent and focus dedicated towards the arts. So the question for me is, are there some aspects of the performing arts which help develop or naturally lend themselves to the […]
Very interesting study which again shows the direct impact of the physiological on the psychological…worth having a look at. How to increase children’s patience in 5 seconds.
Recently I’ve had a few conversations with colleagues around the ‘projectisation’ of corporations, an ugly but appropriate phrase to explain the next stage in corporate development. This is as a result of a blog which I published last week focusing on the perfect storm convergence of a disengaged and therefore unproductive workforce, an increasing pace of change and a significant uplift in complexity. So, how to deal with this. Well, it […]
I have spent the last few days at the Symex Conference in Palembang, Sumatra, speaking and listening to a bunch of bright, articulate and challenging speakers. It has lead me to a conclusion about a significant challenge that corporates around the world face over the next few years….a convergence of issues or perfect storm which have the potential to change the corporate landscape as we know it. Let me set […]
I’ve had two conversations with clients around procurement in recent times which I wanted to share with you. The first one included a remark from a client which struck me to such a degree that I wrote it down precisely. ‘Our procurement process actively discriminates against smaller firms because of the perception that they offer limited services’ were his precise words. The second was with a procurement professional who told me that his brief was […]
Apologies for the delayed posting…I was at our place in Scotland on holiday and bizarrely, the golf course had more attraction than sitting behind a laptop, trying to find something meaningful to say around this particular challenge! So, for those of you who did not pick up on my previous posts, in the first one of this series, I discussed the typical approach of strategy implementation from a ‘top down’ […]
Now there’s a question! Let me say upfront that as someone who comes from a programme and project management background (and therefore implementation focus), I have an inbuilt bias to this problem but will try to put a rational and as usual, highly cynical case to this problem. By the way, I don’t mean challenge, issue, risk or distraction, but serious, business / career destroying, crisis inducing, health impacting problem. […]
Inarticulate ramblings of a management consultant 