Inarticulate ramblings of a management consultant

the day to day experiences of a consultant operating in weird and wonderful client situations

Tag Archive for ‘customer experience’

The challenge of serial acquisition

I wanted to share our latest podcast, an interview with Ian Wakeford of the London Stock Exchange Group. LSEG is a serial acquirer of businesses that operate in the ‘weeds’ of the financial services sector, providing technology based solutions for existing challenges, innovating around product set across the capital markets and developing a truly global reach and capability for investors. LSEG has always been acquisitive! Despite a few missteps in […]

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The power of persuasion – changing public perceptions of deals

For as long as I’ve been working on mergers and acquisitions, the statistics have been dire. With some exceptions, commentators from the strategy houses to the big 4 to independent experts, have bemoaned the seeming inability of companies to consistently generate value from inorganic growth. I will leave the one piece of analysis which reports something different aside, see attached for some comments on that ‘interesting’ analysis! (https://bendehaldevang.com/2014/06/06/the-latest-ma-analysis-from-mckinsey-part-of-the-problem-or-part-of-the-solution/). What’s extraordinary […]

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Human capital – what does it actually mean?

With thanks to Paul Freeman for giving me the initial inspiration behind this latest blog / rant, I want to explore this concept today in a little detail. A long long time ago (in a far away land), someone thought of this phrase as a way of creating a linguistic connection between other forms of capital (financial, intellectual) and that troublesome group of costly, irrational and emotional and most importantly […]

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