Inarticulate ramblings of a management consultant

the day to day experiences of a consultant operating in weird and wonderful client situations

Tag Archive for ‘communications’

Prepare or free form?

Two consulting experiences with unexpected consequences: 1) You turn up at a client’s office usually from the back of a taxi with a colleague who’s been busy on something else, and the cab journey is the only preparation time you have for the meeting. Getting to an agreed agenda is almost the best you can expect from the time available and it’s with some trepidation that you walk into the […]

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The Personal Myth

Originally posted on People-triggers:
“It ain’t so much the things we don’t know that get us into trouble, it’s the things we do know that just ain’t so.” —Mark Twain Some (very reputable) psychologists are absolutely convinced that DNA is destiny. Other (very reputable) psychologists are convinced that your personality is shaped by what happens to you as an infant – or perhaps even in the first few minutes of…

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Hard and soft

Talk about the most pejorative of terms you’re ever likely to come across! Traditional corporate culture would have you believe that ‘hard’ things are factual, financial, real, rational. ‘Soft’ things are woolly, emotional, irrational, hard to prove, based on feelings and impressions rather than hard evidence. Soft things are easily manipulated, they’re the domain of the HR function, we’ll pay lip service to them but the real decisions get made […]

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Selling by asking questions!

I wasn’t born to be a consultant…who is?  If any of you had met me as a child, you probably wouldn’t have noticed! My family background was extremely conservative, the attitude of ‘not speaking unless spoken to’ still prevailed to some extent and there was little opportunity to learn how to speak…you know, practice what worked and what didn’t work in an adult world. Like many kids, I was quiet, […]

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Powerpoint – the bane of our clients’ lives

The very mention of the application will generate distress, horror or at best a sort of resigned numbness amongst those who engage with management consultants. It’s extraordinary what an impact this illustration and presentation tool has had in the field of work. Everywhere we look, PowerPoint is the tool of choice and indeed it is an excellent tool. But what do we see it used for? Often an excuse to […]

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